FAQ

Below are the most frequently asked questions from users. If you have a question that does not appear in this list, please do not hesitate to contact us.

• What type of hotel is Petit Palace Plaza del Carmen?

  The Petit Palace Plaza del Carmen is a historic building that follows the typical architectural style of early 20th-century Madrid. When staying in its rooms, you'll experience a unique blend of modern amenities with an atmosphere that evokes another era. Don't let its modern facade deceive you!

• What category does Petit Palace Plaza del Carmen belong to?

  Petit Palace Plaza del Carmen is a 4-star hotel located in a beautiful vintage building, a refined Pet-Friendly hotel with family rooms and a jacuzzi in the heart of Madrid, yet away from the hustle and bustle of Puerta del Sol.

• Who is Petit Palace Plaza del Carmen oriented towards?

  Petit Palace Plaza del Carmen is ideal for a complete stay whether it's a family trip, a romantic getaway, a business visit, or with friends.

• Is Petit Palace Plaza del Carmen suitable for families with children?

  At Petit Palace Plaza del Carmen, if you're traveling with family, we offer amenities such as bathtubs, cribs, bottle warmers, bunk beds with safety bars, ensuring a comfortable stay for you and your children at all times.

• What are the check-in and check-out times at Petit Palace Plaza del Carmen?

  At Petit Palace Plaza del Carmen, check-in starts at 2:00 PM, and check-out is at 12:00 PM. We offer the possibility of late check-out on Mondays and Sundays until 3:00 PM. Please inquire at the reception for availability.

• Is it possible to check in earlier than the designated time at Petit Palace Plaza del Carmen?

  If you need to check-in early at the Petit Palace Plaza del Carmen, please check with the reception to verify room availability.

• Can you stay in Petit Palace Plaza del Carmen after checking out?

  You can enjoy the lobby of Petit Palace Plaza del Carmen or take the opportunity to shop while we take care of your luggage in our storage.

• If I arrive early at Petit Palace Plaza del Carmen, can I enjoy the facilities?

  If you arrive early at the hotel, you can enjoy the common areas until your room is ready. Thank you for choosing to stay at the Petit Palace Plaza del Carmen.

• Can I store my luggage before check-in or after check-out at Petit Palace Plaza del Carmen?

  At Petit Palace Plaza del Carmen, we handle your luggage upon arrival and check-out, allowing you to fully enjoy the city without worries.

• Does Petit Palace Plaza del Carmen serve a buffet breakfast?

  It's impossible to resist a delicious buffet breakfast at the Petit Palace Plaza del Carmen, next to Puerta del Sol, with homemade preparations, a gluten-free corner, and healthy options for a plate full of colors.

• Are there dining options available for people with food intolerances at Petit Palace Plaza del Carmen?

  At Petit Palace Plaza del Carmen, you'll enjoy a varied breakfast with homemade sweet preparations and healthy dishes. We also provide gluten-free options for celiacs and adapted foods to meet dietary restrictions, such as allergies or intolerances, ensuring a healthy and safe diet for all our travelers.

• Does Petit Palace Plaza del Carmen have a restaurant?

  At Petit Palace Plaza del Carmen, we don't have a restaurant for lunches or dinners. However, we'd be delighted to recommend a wide selection of charming restaurants where you can savor the delicious cuisine of Madrid.

• Is breakfast complimentary at Petit Palace Plaza del Carmen?

  Our breakfast is included in the room reservation, and you can also choose to book without breakfast at Petit Palace Plaza del Carmen.

• What are the breakfast hours at Petit Palace Plaza del Carmen?

  At Petit Palace Plaza del Carmen, we serve breakfast from Monday to Friday from 7:30 am to 10:30 am and on weekends until 11:00 am.

• Are cots available in the rooms at Petit Palace Plaza del Carmen?

  Enjoy comfort for your baby at Petit Palace Plaza del Carmen, with cribs available for a restful stay. We provide comfort to the whole family, whether requested during the booking or upon arrival at the hotel.

• Does Petit Palace Plaza del Carmen offer laundry service?

  Do you need laundry services? At Petit Palace Plaza del Carmen, contact reception to learn about delivery times and additional costs.

• What types of rooms does Petit Palace Plaza del Carmen have?

  Find at Petit Palace Plaza del Carmen rooms tailored to your needs and group size, from doubles, triples, and quadruples with views to quintuples and sextuples for a comfortable stay.

• Are there safes in the rooms at Petit Palace Plaza del Carmen?

  Your safety and peace of mind are paramount. That's why all rooms at Petit Palace Plaza del Carmen come with a safe at your disposal.

• Are hairdryers available at Petit Palace Plaza del Carmen in the rooms?

  In every bathroom at Petit Palace Plaza del Carmen, you'll find a hairdryer available for your convenience.

• Are there minibars or refrigerators in the rooms at Petit Palace Plaza del Carmen?

  All our rooms at Petit Palace Plaza del Carmen include a minibar so you can keep your drinks and snacks at the right temperature.

• Is Petit Palace Plaza del Carmen a pet-friendly accommodation?

  We're a pet-friendly hotel at Petit Palace Plaza del Carmen! Your dog or cat is welcome to stay with you during your visit.

• Are pets allowed in the rooms at Petit Palace Plaza del Carmen?

  Your pet can stay in the same room at Petit Palace Plaza del Carmen so you can both enjoy your stay together.

• Is there a cost for accommodating pets at Petit Palace Plaza del Carmen?

  When booking directly on the official Petit Palace Plaza del Carmen website, your pet stays for free. If booked through other platforms, there's an additional charge of €25 per stay for your pet.

• What pet services does Petit Palace Plaza del Carmen offer?

  Petit Palace Plaza del Carmen offers amenities for your pet: a bed, water bowl, and food bowl.

• In what languages is reception attended at Petit Palace Plaza del Carmen?

  At Petit Palace Plaza del Carmen, we assist you in Spanish, English, French, Italian, and Portuguese.

• What services does Petit Palace Plaza del Carmen offer at reception?

  Petit Palace Plaza del Carmen provides multiple services: Wi-Fi, laundry, free bike rental, MIFI devices, and a lobby for reading or work.

• What is the smoking policy at Petit Palace Plaza del Carmen?

  At Petit Palace Plaza del Carmen, we maintain a smoke-free environment, smoking is prohibited in both rooms and common areas.

• Is Petit Palace Plaza del Carmen a hotel committed to environmental sustainability?

  Committed to the environment, at Petit Palace Plaza del Carmen, we implement programs for energy efficiency, water conservation, waste reduction, and sustainable purchasing.

• Do the rooms at Petit Palace Plaza del Carmen have free Wi-Fi?

  Wi-Fi connection at Petit Palace Plaza del Carmen is free and available in all common areas and hotel rooms.

• What parking options does Petit Palace Plaza del Carmen offer?

  We don't have private parking at Petit Palace Plaza del Carmen, but we offer discounts at a nearby parking facility. Inquire at reception for more details.

• Are there accessible rooms for people with disabilities at Petit Palace Plaza del Carmen?

  Petit Palace Plaza del Carmen is adapted for people with reduced mobility. For detailed information about our facilities, please contact reception.

• Are there discounts for returning guests at Petit Palace Plaza del Carmen?

  As a member of The Tripster Club and when staying at Petit Palace Plaza del Carmen, access exclusive benefits. Get a 10% discount at ICON Hotels and PETITPALACE HOTELITY from your first stay. Accumulate bookings for future discounts, dining services, and premium access. Join The Tripster Club.